FREQUENTLY ASKED QUESTIONS 

What are the delivery charges for orders from the Online Shop? 
 
There is a flat rate delivery charge of £10.00 for deliveries from our online shop for UK shipping, though for larger orders and overseas orders this may increase. Contact us for specific pricing. 
How long will delivery take? 
 
If you are ordering embroidery and printing, then delivery can take longer so please allow up 15 working days. For other items up to 7 days, we can also offer a quicker service, but please contact us for confirmation. We can also offer a quicker service. 
What exactly happens after ordering? 
 
We will contact you to confirm you order and extras like printing, we will also let you know an estimated delivery day. 
Which payment methods are accepted in the Online Shop? 
 
At present we only accept payment via Paypal, via bank transfer or phone payments. 
How secure is shopping in the Online Shop? Is my data protected? 
 
All data is held securely off-site. It is encrypted to protect against cyber attacks. 
Do I receive an invoice for my order? 
 
An invoice will be sent once your order has been placed / completed to your nominated email address, but you can also log in and obtain past and current invoices. 
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